Refund Policy
Refund in cases of Cancellations is mentioned in Cancellation policy,
kindly refer the same.
The acceptance of order
is subject to availability of products, delivery areas and time. The order may
or may not be accepted. The order might be cancelled after assessing the
circumstances and communicated to customer. In such case amount paid by
customer is fully refunded to Safe Naturals wallet or bank account.
Only one attempt for delivery will be made. Please confirm
availability of recipient before choosing delivery time. If recipient is not
available at the time of delivery, second attempt will not be made and order
will be cancelled. No refund will be made in such case.
The refunds are only initiated once the customer confirms over
mail that where the refund has to be done - Safe Naturals wallet or bank
account.
Refund will be credited in Safe Naturals Wallet on orders which
are processing within 48 hours of delivery date Refunds are processed to your
payment method within 15 working days.
Address Change requests Change in the address is permitted free
of cost only before 24 hours of delivery.
1)If the cancellation request comes to Safe Naturals before 24
hours to the start of time slot selected - 10% of order value is charged as
cancellation charges. 90% refund to Bank Account. NOTE - 100% refund can be
requested in Safe Naturals wallet, where we waive off cancellation charges.
2)If the cancellation request comes to Safe Naturals between 12
- 24 hours before the start of time slot selected then - 20% of order value
will be deducted as cancellation charges. 80% refund to Bank Account. NOTE -
100% refund can be requested in Safe Naturals wallet, where we waive off
cancellation charges.
3)If cancellation is request comes to Safe Naturals within 12
hours to the start of time slot selected - 100% of order value will be deducted
as cancellation charges. 0% refund to Bank account or 0% to Safe Naturals
wallet applicable.
Cancellation Policy
Please read the below stated points for any cancellations.
Please understand that the points mentioned in the policies are
with reference to the time slots on the www.Safe Naturals.co.in website
selected by the user in checkout process.
Orders are processed in time slots and we accept cancellation
requests with reference to time slot selected by customer in order placed.
Consider conditions stated below -
If the cancellation request comes to Safe Naturals before 24
hours to the start of time slot selected - 10% of order value is charged as
cancellation charges. 90% refund to Bank Account. NOTE - 100% refund can be
requested in Safe Naturals wallet, where we waive off cancellation charges.
If the cancellation request comes to Safe Naturals between 12 -
24 hours before the start of time slot selected then - 20% of order value will
be deducted as cancellation charges. 80% refund to Bank Account. NOTE - 100%
refund can be requested in Safe Naturals wallet, where we waive off
cancellation charges.
If cancellation is request comes to Safe Naturals within 12
hours to the start of time slot selected - 100% of order value will be deducted
as cancellation charges. 0% refund to Bank account or 0% to Safe Naturals
wallet applicable.
In any of the cases above Wallet refunds and Bank refunds can be
initiated only at the discretion of company considering the reasons of
cancellation like unfortunate events, calamities or unavoidable circumstances.
No claims to refund can be made by customer to overrule above stated clause.
NO cancellation requests are accepted on order placed in
following categories.
Same day delivery category - If your date of placing an order
and delivery date of that order is same, we do not accept cancellation request.
If you cancel it, or receiver does not receive it - you are not entitled to any
refund.
Same day mid-night delivery orders cannot be cancelled.
Special day orders cannot be cancelled and no refund is
initiated for them. Same day Orders We allow users to select the same date of
delivery on which he/she is placing the order i.e. order delivery and order
placed date is same. We attempt to do same day delivery of the requested
products but DO NOT PROMISE so.
We will process same day delivery orders within 24 hours of
requested date and time slot. Safe Naturals takes same day orders for day and
evening time slots till 5 pm. It is attempted to do same day delivery and not a
promise, though we make our 100% effort to deliver on the same date as order
placed. Safe Naturals takes order for same day mid-night (00:00) delivery till
7:00 pm. It is attempted to do same day mid-night delivery and not a promise,
though we make our 100% effort to deliver on the same date as order placed.
Order placed for courier products cannot be cancelled after they are
acknowledged at our end. Delivery date selected for courier products is
tentative as the delivery depends on logistics/ courier partners. Usually,
courier products are dispatched within 2 days of placing order. It may take
extra time depending on nature of product and its preparation.
As long as the website and the information and services on the
website are provided free of charge, we will not be liable for any loss or
damage of any nature.